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FAQs

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Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards, as well as the other payment methods shown at checkout. All transactions are processed securely.

Can I change or cancel my order after it's placed?

If you need to change or cancel an order, email us at hello@andrayswim.com as soon as possible. We process orders quickly, so we can't guarantee changes once an order has been packed or shipped.

Do you offer gift cards or discount codes?

You can apply a discount code at checkout. Keep an eye on our Journal and emails for current offers.

Shipping

How long does delivery take?

Once shipped, delivery typically takes 3–5 working days for Singapore orders.

How much is shipping?

Singapore orders are charged at a flat rate of $4, with free shipping on orders above $120.

Do you ship internationally?

Check availability at checkout by entering your address. If your country isn't listed yet, reach out to us at hello@andrayswim.com and we'll let you know when it's available.

Can I track my order?

Yes, you'll receive a shipping confirmation email with tracking details once your order is on its way.

Returns & Exchanges

What is your return window?

Return requests must be made within 7 days of receiving your order. Items sent back without prior approval may not be accepted.

What items are eligible for return?

To be eligible for a return, items must be unworn, unwashed, and unused, in original condition, with all original tags, hygiene liners, and packaging intact, and show no signs of wear, damage, staining, perfume, deodorant, makeup, or washing. For hygiene reasons, we reserve the right to reject any return that does not meet these conditions.

What items can't be returned?

For hygiene reasons, we do not accept returns on items without their hygiene liner intact, worn or washed swimwear, or sale items, promotional items, gift cards, and other final sale items.

Can I exchange an item for a different size?

We only offer exchanges for the same item in a different size, subject to availability. The item must meet all return eligibility requirements. To request a size exchange, contact us at hello@andrayswim.com within 7 days of receiving your order. We do not offer exchanges for different styles or designs.

Are sale items final sale?

Yes, all sale or promotional items are final sale and are not eligible for return or exchange.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is incorrect or faulty. We recommend using a tracked shipping method, as &Ray is not responsible for returns lost in transit.

How and when will I get my refund?

Once your return has been received and inspected, we'll notify you if it's approved. If approved, your refund will be issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

What if I receive a faulty or incorrect item?

Please contact us at hello@andrayswim.com within 7 days of receiving your parcel, including your order number, a brief description of the issue, and clear photos of the item. If approved, we'll assist you with next steps. This is separate from, and does not affect, any rights you may have under Singapore's Consumer Protection (Fair Trading) Act ("Lemon Law") for goods that are defective or not as described.

Sizing & Fit

How do I choose my size?

Use our size guide as a starting point. If you're between sizes, choose based on your preferred fit and level of coverage — size up if you prefer more coverage, and size down if you prefer a barer fit.

Are your pieces true to size?

Most styles fit true to size, but our micro-cut styles are intentionally designed with a smaller, closer fit. Some customers choose to size up for more coverage, depending on how much they want to show.

What is micro-cut?

Our micro-cut styles are designed to sit flatter against smaller busts, helping reduce excess fabric and gaping for a cleaner, closer fit.

Design & Features

What makes &Ray different?

Our pieces are designed with details that do more than one job — from micro-cut proportions and reversible construction to cinching and adjustable coverage — so each style feels more personal to wear.

What is cinching?

Selected styles feature adjustable cinching details that help shape the fit more closely to your body. This can create a more defined look while still allowing flexibility in how the piece sits.

What is the fold-over feature?

Selected bottoms, skirts, and shorts include a fold-over waistband so you can adjust the level of coverage around the waist and tummy.

Are all styles designed the same way?

No. Each &Ray piece is designed with a different balance in mind. Some styles emphasise shape and definition, while others prioritise ease, coverage, and support. In many cases, a piece may carry elements of both.

Materials & Care

What are your swimsuits made from?

Our pieces are made using three signature fabrics — ReForm™, PlushForm™, and AirForm™ — each made with recycled fibres and chosen for a different role across the collection: shape retention, structure, and breathability. Together they hold their shape, resist chlorine and saltwater, and feel good against the skin.

Read more on our Material Guide page.

Are your fabrics sustainable?

Yes. All three of our signature fabrics are made using recycled materials, chosen for a lower-impact approach without compromising on fit, comfort, or durability.

How do I care for my &Ray swimwear?

Rinse in cold water after each wear, avoid harsh chemicals like bleach, and hand-wash with care. Don't wring, iron, or tumble-dry your pieces — lay flat to dry to help them hold their shape, colour, and stretch for longer.

Still Need Help?

How can I reach you?

Email us at hello@andrayswim.com — we read every message and typically respond within 1–4 business days. Or visit our Contact page for more ways to reach us.

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